Q1: Are you a trade company or a manufacturer?
A1: Ningbo Yinzhou Xinjia Motor Manufactory was established in 1997, we are a professional manufacturer of single-phase series motor and gear motor.
Q2: How about sample and charge?
A2: Our sample policy stipulates that customers must pay for sample and express fee,but we could return the sample and express fee based on certain order quantity. You can specify the express company you want that like DHL, or you can call your courier to pick up from our factory.
Q3: What is your payment terms?
A3: 1. We accept T/T, D/P, L/C at sight.
2. 30% deposit in advance and 70% balance before shipment.(Amount more than 3000USD)
Q4: How can we get detailed price?
A4: Please offer us detailed information of the product,specific packaging requirements and purchasing quantity.
Q5: Can we get any discount from your company?
A5: We offer extra discount for large purchasing quantity.
Q6: How to guarantee punctual shipment for my order?
A6: We give priority to export orders and keep updating progress from production to delivery.
Q7: What about the after-sales service?
A7: Through emails, pictures or guest samples to confirm the real cause of the problem. If there is really a product problem, we will redo with no charge.
Q8: What is your delivery date?
A8: The delivery date is about 20-30 days after receiving your deposit,it depends on the quantity you order.